Booking policy

  1. UP2 Academy offers flexible lesson times from Monday to Friday, from 8:00 to 12:00, and from 16:00 to 22:00. Weekend classes are held from 8:00 to 12:00.
  2. As a student, you can choose the most convenient lesson times, including starting and ending on the hour.
  3. You can make a reservation after each lesson with your teacher, via email, Whatsapp or the website booking.up2academy.com.
  4. The earlier you book, the more dates you have to choose from. The rule is also: first come, first served.
  5. If you already have a lesson date set but want to change it, inform the teacher during the class, via email, Whatsapp or book a new date via the booking page – the old one will be cancelled.
  6. Classes do not take place during public holidays and public holidays.
  7. Changes to lesson reservations are unlimited and can be made free of charge within the purchased course or package, but no later than 12 hours before the scheduled start of classes, by talking to your teacher after each lesson, contacting via email, Whatsapp, or the booking website.
  8. Changing your reservation less than 12 hours before the planned class time (Late Cancel) is understood as a cancellation of classes.
  9. Cancelling classes or not showing up at the agreed time (No Show) results in the next lesson from the given lesson package being scheduled.
  10. UP2 Academy does not refund the costs of a cancelled lesson.
  11. As a student, you have the right to cancel classes without the consequences described above only once per purchased and active class package (does not apply to No Show).
  12. You can only change the date of the lesson during the period in which the given package is active, i.e. within 30 days from the date of the first lesson or the date of posting the payment/transfer.

Full version of Terms & Conditions of UP2 Academy is available here.